Gen-i recruits companies to plug gaps in service
Lantech and Comsmart to help plug gaps in Wellington enterprise market offeringsBy Randal Jackson, Auckland | Friday, 12 October 2012
Gen-i is formalising commercial arrangements with managed service provider Lantech and Comsmart to support Gen-i's business in the Wellington enterprise market.
Lantech and Comsmart, a specialist in services and procurement, will provide consulting, implementation and support to Gen-i’s corporate customer base.
Steve Mills, Gen-i’s general manager of corporate clients, says that signing of the contracts is imminent.
“We reorganised a year ago,” he says. “We looked at service, and there was often a struggle to get service delivery to our smaller corporate clients.”
He says the smaller corporate clients can’t always afford an enterprise-style of resource.
“This is almost an untapped market for us. It works to our national model where branches are managed as an integrator.
“These partnerships will free up Gen-i resource to focus on providing service delivery excellence to government and enterprise clients.
“Corporate clients will benefit from the nimble, dynamic engagement model these partners will provide around IT services, enhanced by the security of dealing and contracting with Gen-i, which is focused on the whole ICT proposition.
“This will allow us to focus on this [corporate] segment, providing agile and focused client engagement.”
Rumours had been circulating that Gen-i was looking to outsource some its sales team. Not so, says Mills.
“These partnerships are for the delivery of IT services to the corporate sector only and do not involve any outsourcing of the Gen-i sales force.”
so the agreement hasn't been signed yet? Why announce it now rather than when the deal is actually done?
Simon Moutters to himself, 'I wonder why we spend so much money servicing this low complexity corporate market when all the buy is Telco?'
Watch for more premature / re-released / meaningless posts from Gen-i senior managers as they start to look to their peers as competitors in garnering Simon's visibility.
Posted by Anonymous at 04:41 on October 18, 2012
Should we we take from this article if your a enterprise customer you don't want a partner who provides a nimble and dynamic engagement model and Gen-i just cant offer this? Thats a pretty interesting message to send.
Posted by Anonymous at 07:43 on October 17, 2012
shouldn't the headline read 'Lantech and Comsmart to help plug gaps in [gen-i's] Wellington enterprise market offerings....after all these entities have been providing Wgtn customers with IT services for yonks.....all that's really happened here is that gen-i sales people now resell their services....probably for a hefty cut, which of course the customer ends up paying for one way or another.
Posted by Anonymous at 08:03 on October 16, 2012
So if my company signs for a 'gen-i' service where you use an outsourced provider and they stuff it up, who is liable? Are you saying gen-i is? If its gen-i then that has value (I think)...how much more will that gen-i indemnification cost me compared to going direct to say Lantech?
Posted by Anonymous at 05:46 on October 16, 2012
I would draw your attention to Steve Mills' comment in the article - note "the security of dealing and contracting with Gen-i"
Posted by Kate Woodruffe (Gen-i) at 09:07 on October 16, 2012
I wonder who the customer ends up contracting to from a legal perspective, i.e. is gen-i taking any risk for delivery of just 'clipping the ticket' and their customer ends up with a contract with Comsmart Wellington Limited or similar?
Gen-i usually hate risk as they always assume that everyone's out to get them, and that the worst will happen, and look for their customers to take on the risk of these kind of deals.
Watch out for multiple contracts for a single solution with multiple parties. Never ends well.
Posted by Anonymous at 12:45 on October 15, 2012
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