Gen-i recruits companies to plug gaps in service

Lantech and Comsmart to help plug gaps in Wellington enterprise market offerings

By Randal Jackson, Auckland | Friday, 12 October 2012
Gen-i is formalising commercial arrangements with managed service provider Lantech and Comsmart to support Gen-i's business in the Wellington enterprise market.

Lantech and Comsmart, a specialist in services and procurement, will provide consulting, implementation and support to Gen-i’s corporate customer base.

Steve Mills, Gen-i’s general manager of corporate clients, says that signing of the contracts is imminent.
“We reorganised a year ago,” he says. “We looked at service, and there was often a struggle to get service delivery to our smaller corporate clients.”

He says the smaller corporate clients can’t always afford an enterprise-style of resource.

“This is almost an untapped market for us. It works to our national model where branches are managed as an integrator.

“These partnerships will free up Gen-i resource to focus on providing service delivery excellence to government and enterprise clients.

“Corporate clients will benefit from the nimble, dynamic engagement model these partners will provide around IT services, enhanced by the security of dealing and contracting with Gen-i, which is focused on the whole ICT proposition.

“This will allow us to focus on this [corporate] segment, providing agile and focused client engagement.”

Rumours had been circulating that Gen-i was looking to outsource some its sales team. Not so, says Mills.
“These partnerships are for the delivery of IT services to the corporate sector only and do not involve any outsourcing of the Gen-i sales force.”